Privacy Policy

Privacy Statement – ​​Noéden

Last updated: [fill in date]

Your privacy is important to us. In this privacy statement we explain which personal data we collect, why we do this and how we handle your data carefully. This statement applies to all services and products of Noéden , located in the Netherlands.

1. Who is responsible for your data?

Noéden is responsible for the processing of your personal data. Do you have any questions? Please contact us via the contact form on our website.

2. What data do we collect and why?

We only collect personal data that is necessary to process your order correctly and to offer you a pleasant shopping experience. This concerns:

  • Name and address details – for the delivery of your order
  • Email address – to keep you informed about your order and for customer service
  • Phone number – optional, for delivery arrangements
  • Payment details – to process payments securely
  • IP address – automatically recorded for security and debugging purposes

3. How do we use your data?

Your data will only be used for the following purposes:

  • Processing and shipping your order
  • Contact us if you have any questions or problems with your order
  • Sending order confirmations and updates by email
  • Improving our webshop (only anonymized data)
  • Comply with legal obligations (such as tax retention obligations)

4. Sharing personal data with third parties

We only share your data with third parties if this is necessary for the execution of our services. Think of:

  • Payment services : iDEAL, Klarna, Apple Pay, credit card providers
  • Shipping partners : PostNL, DHL or other couriers
  • Newsletter software : Klaviyo (only if you sign up)
  • Webshop platform : Shopify

These parties may not use your data for their own purposes.

5. Newsletter

You will only receive newsletters if you explicitly sign up for them. You can unsubscribe at any time via the unsubscribe link at the bottom of each email.

6. Security of your data

We take appropriate security measures to protect your data. Think of a secure (SSL) connection, access restrictions on accounts and use of secure platforms such as Shopify and Klaviyo.

7. Retention periods

We do not store your data longer than necessary. Order data is stored in accordance with the legal retention obligation (7 years). We store newsletter data until you unsubscribe.

8. Your rights

You have the right to:

  • To view your data
  • To correct your data
  • Have your data deleted
  • Objecting to the use of your data

To do this, please send a request via our contact form. We will respond within 30 days.

9. Cookies

Our webshop uses functional and analytical cookies for the proper functioning of the site and to improve the user experience. You can read more about this in our cookie policy.

10. Contact

If you have any questions about this privacy policy, please contact us via:

Noéden

Customerservice@noeden.nl

KVK: 89753070